Worldwide Delivery
Door-to-door express transit to over 180 countries via DHL & FedEx Express.
100% Insured Transit
Every piece is fully insured against theft, loss, or damage during international transport.
Live QR Tracking
Real-time status updates from our Gaborone fulfillment center to final destination.
Estimated Transit Times & Rates
Rates are calculated at checkout based on weight, dimensions, and regional destination.
| Region | Carrier Service | Estimated Transit | Standard Shipping Rate |
|---|---|---|---|
| Botswana (Local) | Couriers Botswana / Local Express | 1 – 3 Business Days | Free for orders over P500 |
| SADC Region (RSA, Nam, Zim) | DHL Express Road/Air | 3 – 5 Business Days | $25 USD flat rate |
| North America & Europe | DHL Express Worldwide | 5 – 8 Business Days | $45 USD (Free over $350) |
| Rest of World | FedEx International Priority | 7 – 12 Business Days | $60 USD |
Fulfillment & Handling Times
Ready-to-ship heritage goods are dispatched from our Gaborone central hub within 24–48 hours (Monday through Friday). For bespoke, custom-tailored leather items or commissioned weaving, please allow up to 14 business days for artisan crafting prior to shipping.
Customs, Duties & Import Taxes
International shipments may be subject to local import duties and taxes levied by the destination country's customs department. These charges are the responsibility of the recipient. Heritage Chafkop 209 Group provides complete commercial invoices to expedite customs processing without delay.
Sustainable Packaging Protocol
In alignment with our Sustainability Policy, every parcel shipped globally uses 100% recyclable, FSC-certified cardboard, organic cotton dust bags, and biodegradable water-activated tape. No plastic bubble wrap or polystyrene is utilized.
Dispatch Concierge Support
Need assistance with a package in transit or requiring special delivery arrangements? Our Gaborone dispatch concierge team is available via direct WhatsApp or email to assist with custom routing.
Have Questions About Your Order?
Reach out to our logistics desk for live shipment updates or tailored bulk shipping options.